| WNS has extensive experience in successfully delivering business process outsourcing services, both on client-specific platforms as a traditional outsourced service and on proprietary WNS platforms as a managed service. |
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- Sales Operations: Manual prorating of automated tickets which have been rejected by the PRA system
- Interline (Inward Billing): Recover revenue for the airline from interlining carriers by detecting over-billings done by them, for their services provid
- Interline (Outward Billing): Outward Billing - bill other airlines for utilizing client’s scheduled services
- Coupon Matching: Check for errors and fraudulent activity on ticket bookings / discounts and recover money due
- Refunds: Process refunds against partly or fully un-utilized tickets by sorting, investigating and accounting
- Fare Audit: Authenticate fares applied by the travel agents and uncover any fraudulent activities adopted by them
- Accounts Receivable: Manage the airline’s receivables and related queries including General and Government Receivables, Incentive Payments
- Credit Card Collections: Process and investigate credit card error slips, charge backs, inquiries, incorrect refunds, manual credit card billings
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WNS has distilled its several years of experience in the travel and leisure industry to create proprietary platforms for delivering business processes as a managed service for clients. This service delivery model enables the client to reduce their overall cost of solution, provides greater predictability of expenditure and offers greater flexibility to managing the cyclical nature of the business. WNS has the following proprietary platforms for the travel and leisure industry.
- JADE: A powerful sales-based revenue accounting system, running on a Unix platform. Designed for airlines with a high degree of automated sales, and a need for comprehensive accounting control. The system operates on a full 'gross and net' principle, and allows all point of sale.
- Sales Processing
- Travel Processing
- Outward Billing
- Inward Billing
- Coupon Matching
- Application maintenance & help desk
- Verifare: It is a highly automated, web based solution that has been developed to deliver a comprehensive audit solution for Airline clients
- Applies proprietary audit logic to the data to identify potential revenue leakage
- Provides a workflow management system utilised by our auditors to undertake a comprehensive manual audit review
- Enables an airline to review ADMs before they are issued via a web based interface
- Provides automated ADM/ACM solutions
- Provides full dispute management functionality
- Provides flexible Management Information
- Provides a full audit trail for all tickets audited
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